Venue Information:
Venue Information
Where is Utilita Arena Birmingham?
Utilita Arena Birmingham is in Birmingham City Centre. For route planning please use:
Getting Here | Utilita Arena Birmingham (utilitaarenabham.co.uk)
The venue address is:
Utilita Arena Birmingham,
King Edwards Road,
Birmingham,
B1 2AA
Please note all tickets purchased for this venue has a £3.00 venue facility Fee per ticket which is applied at the point of booking.
IMPORTANT INFORMATION:
Your Safety and Security are important to us at Utilita Arena Birmingham. Please note that we have a new stricter bag policy, as well as Covid-19 and security measures which may affect your visit. For full details, please check the latest Safety, Venue & Bag Policy info at: www.utilitaarenabham.co.uk
Age Restrictions
Under 14-year olds MUST be accompanied by an adult aged 18yrs + with a valid ticket, into the venue.
(i.e. 14yrs and over can come into the building on their own with a valid ticket).
Please check the venue website for event specific restrictions.
Facility Fee
The introduction of a levy is commonplace across the ‘live’ industry; for example, the renovation charge applied by many theatres or the charge applied by the O2 Arena, London, which is known as a ‘facilities fee’.
The facility fee is a permanent feature of the ticket prices for Resorts World Arena and Utilita Arena Birmingham events to ensure that both venues offer superb facilities, attract world class artists and provide customers with fantastic experiences.
Parking Information
Utilita Arena Birmingham has on site parking, which can be booked by following this link:
Parking Options | Utilita Arena Birmingham (utilitaarenabham.co.uk)
Please note, parking is chargeable at this venue. Alternative travel routes can be found here:
Getting Here | Utilita Arena Birmingham (utilitaarenabham.co.uk)
Box Office Information
You’ll find the Utilita Arena Birmingham box office located on the Arena Floor level to the right of Entrance E. This is accessible from both the north & south car parks. The box office is usually open on show days at approx. 4pm. On certain show days, the box office may be open earlier or later dependant on the nature of the event. To confirm the opening times before travelling please check out the event page for your event. Please note, the box office is not open on non-show days.
Lost Tickets
If you lose your tickets, try to contact your point of purchase first. You may be able to also go to the box office with your confirmation details, and ID for the box office staff to be able to assist you. Please note, there will be a charge for the box office re-issuing tickets.
Collecting Tickets
Check what time the box office opens for your event, and head down with your ticket booking confirmation and photo ID. Our box office team will take it from there.
Buying Tickets at the Box Office
Yes, you can. We sell tickets at the both Resorts World Arena and Utilita Arena Birmingham Box Offices on event days only. Opening hours are subject to change at short notice.
All fees are applicable on all transactions at the box office. The box office is cashless so we are only able to accept card payments. This is to help speed things up and reduce our queues. This applies to all areas of the arenas.
Everything is contactless too, just to make it that little bit easier. You can even pay with your mobile phone, if you have added a payment card to your Apple Wallet, Google Wallet or Android Pay.
Disabled Access Information
Al disabled booking are through the venues official ticket agent, The Ticket Factory. For venue accessibility, please visit:
Accessibility & disabled visitors | Utilita Arena Birmingham (utilitaarenabham.co.uk)
All visitors with disabilities wanting to purchase tickets for events at the Utilita Arena Birmingham are advised to call The Ticket Factory dedicated ticket line on 0800 640 5001. They are from 9am to 7pm Monday to Friday and 9am to 5pm Weekends and Bank Holidays.
Utilita Arena Birmingham takes customer’s access needs very seriously and are proud of the developments they have made to make online bookings possible for all customers. In conjunction with the venue’s ticket agent, The Ticket Factory, they have launched a new registration scheme for disabled customers which will result in your access requirements being linked to your account and allow you to choose the right access online for all accessible bookings via The Ticket Factory, to register; please follow: https://www.accesscard.org.uk/ticket-factory-registration/
Contact the Venue
Facebook: https://www.facebook.com/UtilitaArenaBirmingham/
Instagram: https://www.instagram.com/utilitaarenabirmingham
Twitter: https://twitter.com/UtilitaArenaBHM
To purchase tickets over the phone: 0344 338 8000
We welcome all feedback and if you would like to contact us about a recent experience at the Arena, please email us at feedback@necgroup.co.uk
Disability information:
Disabled Access Information
Al disabled booking are through the venues official ticket agent, The Ticket Factory. For venue accessibility, please visit:
Accessibility & disabled visitors | Utilita Arena Birmingham (utilitaarenabham.co.uk)
All visitors with disabilities wanting to purchase tickets for events at the Utilita Arena Birmingham are advised to call The Ticket Factory dedicated ticket line on 0800 640 5001. They are from 9am to 7pm Monday to Friday and 9am to 5pm Weekends and Bank Holidays.
Utilita Arena Birmingham takes customer’s access needs very seriously and are proud of the developments they have made to make online bookings possible for all customers. In conjunction with the venue’s ticket agent, The Ticket Factory, they have launched a new registration scheme for disabled customers which will result in your access requirements being linked to your account and allow you to choose the right access online for all accessible bookings via Th