If a payment gets rejected you will be sent an email to inform you. This email contains instructions to change the card on your payment plan should you need to, which will enable you to make the missed payment, and stay within the payment plan.
No, as stated when you place an order all tickets are sold on a strictly non-refundable basis.
No, all payments must be made as per the payment plan schedule you agree to upon purchase.
No, once an order has been placed, tickets cannot be changed. Take extra care to make sure you only order the tickets you actually want.
If your card expires you’ll need to wait for an email stating your payment has been rejected. You should then follow the link on that email to update your card details and pay off the due amount, any remaining payments will be debited from your new card.
If you decide you no longer wish to attend the event, you can cancel a payment plan in your account or inform us in writing 7 days prior to an upcoming payment date that you wish to cancel your order. We will then cease to take any remaining payments. Please note you will NOT be entitled to a refund of any previous payments.
Still not found the answer you're looking for?
If you can't find the answer to your query on this page please do email us at customerenquiries@alttickets.com and we'd be more than happy to answer that question for you and add it to our FAQ's for future customers.